Replace guesswork with a diagnosis
“Not working” does not identify the size of the repair. A loose connection, sensor, pump, seal, fan, control, or sealed-system fault carries very different implications. Wait for an assessment of your specific appliance before assuming the worst or buying a part.
Ask the technician to explain what failed, what work and parts the estimate includes, whether related wear was observed, and what warranty terms apply. The written estimate is the right place to confirm job-specific details.
Compare the full cost and work involved
For repair, consider the approved estimate and any known follow-up needs discussed by the technician. For replacement, look beyond the appliance price: delivery, removal, installation, required connectors, cabinetry or countertop changes, vent work, electrical or plumbing updates, and disposal can matter depending on the installation.
Do not use a universal percentage-of-replacement rule as your only test. Two appliances at the same price can have very different condition, installation complexity, feature needs, and expected usefulness to your household.
| Repair option | Replacement option |
|---|---|
| What exactly is included in the written estimate? | What delivery, installation, and removal work is needed? |
| Are the required parts available for this model? | Will the new dimensions and connections fit the space? |
| What parts and labor warranty is written for this job? | What manufacturer and installation coverage is provided? |
| Is the rest of the appliance in serviceable condition? | Does the new model meet your capacity and feature needs? |
Look at condition and repair history, not age alone
Consider rust, cabinet or tub damage, door and gasket condition, previous repairs, and whether multiple systems are deteriorating. A documented single failure may be easier to evaluate than a pattern of unrelated faults. Keep invoices so you can compare the actual history rather than relying on memory.
Age is still useful context, especially for parts availability and changing efficiency or features, but it is not a diagnosis. An older appliance in strong condition and a newer one with a major failure can lead to different decisions.
Include timing, fit, and household priorities
A built-in refrigerator, a compact laundry space, or a preferred range configuration can make replacement more involved than a standard freestanding swap. On the other hand, a desired capacity change, accessibility improvement, or renovation may make replacement the more practical project.
Think about how quickly you need a working appliance and whether a required part is available. Ask for realistic availability information rather than assuming either repair or replacement will always be faster.
Make the decision after the estimate, without pressure
You can decline a recommended repair after diagnosis. At Speed Appliance Repair, the $79 diagnostic fee covers the diagnostic visit and is credited toward the repair only when you approve that repair; it is not presented as a promise that every appliance should be fixed.
If you are comparing options, write down the repair scope, replacement requirements, part availability, and your main concern. A clear comparison is more useful than a generic rule about what someone else would do.